Privacy Policy

Last Updated: October 20, 2025

Essential AI Solutions LTD (“CLAIRE,” “we,” “us,” or “our”) operates the website claire.trade and the CLAIRE platform (collectively, the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree, do not use the Service.

1. Information We Collect

1.1 Information You Provide Directly

We collect information you provide when you:

• Create an account: Name, email address, company name, phone number, job title
• Join the waitlist: Email address, name, company, industry
• Contact us: Name, email, company, inquiry type, message content
• Use the platform: Agent configurations, negotiation parameters, business rules, CRM data
• Make payments: Billing information (processed by third-party payment processors)

1.2 Information Collected Automatically

When you access the Service, we automatically collect:

• Usage data: Pages viewed, features used, time spent, interaction patterns
• Device information: IP address, browser type, operating system, device identifiers
• Log data: Access times, error logs, referral URLs
• Cookies and tracking: See Section 6 for details

1.3 Information from Third Parties

We may receive information from:

• CRM integrations: Customer data, deal history, contact information (with your authorization)
• Payment processors: Transaction confirmation, payment status
• Analytics providers: Aggregated usage statistics

2. How We Use Your Information

We use collected information for the following purposes:

Purpose	Legal Basis (GDPR)
Provide and maintain the Service	Contract performance
Process transactions and send notifications	Contract performance
Respond to inquiries and support requests	Contract performance / Legitimate interest
Improve and optimize the platform	Legitimate interest
Send marketing communications (with consent)	Consent / Legitimate interest
Detect fraud and ensure security	Legal obligation / Legitimate interest
Comply with legal obligations	Legal obligation

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

3.1 Service Providers

• Cloud hosting: AWS, Google Cloud (data storage and processing)
• Payment processing: Stripe (payment transactions)
• Email services: SendGrid, Mailchimp (transactional and marketing emails)
• Analytics: Google Analytics (anonymized usage data)
• CRM systems: Salesforce, HubSpot (when you enable integrations)

3.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.

3.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.

3.4 With Your Consent

We may share information for any other purpose with your explicit consent.

4. Data Retention

We retain your information for as long as necessary to:

• Provide the Service and fulfill transactions
• Comply with legal obligations (e.g., tax, accounting records: 7 years)
• Resolve disputes and enforce agreements
• Maintain backup and disaster recovery systems (up to 90 days)

When you close your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

5. Your Data Protection Rights (GDPR)

If you are in the European Economic Area (EEA) or United Kingdom, you have the following rights:

• Right to access: Request a copy of your personal data
• Right to rectification: Correct inaccurate or incomplete data
• Right to erasure (“right to be forgotten”): Request deletion of your data
• Right to restrict processing: Limit how we use your data
• Right to data portability: Receive your data in a machine-readable format
• Right to object: Object to processing based on legitimate interest
• Right to withdraw consent: Withdraw consent for marketing communications
• Right to lodge a complaint: File a complaint with the UK Information Commissioner’s Office (ICO)

To exercise these rights, contact us at privacy@claire.trade. We will respond within 30 days.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

Cookie Type	Purpose	Duration
Essential	Authentication, security, basic functionality	Session / 1 year
Performance	Analytics, usage statistics (anonymized)	2 years
Functional	Remember preferences, settings	1 year
Marketing	Advertising, remarketing (with consent)	90 days

You can control cookies through your browser settings. Note that disabling cookies may limit functionality.

7. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: TLS 1.3 for data in transit, AES-256 for data at rest
• Access controls: Role-based permissions, multi-factor authentication
• Monitoring: 24/7 security monitoring, intrusion detection
• Regular audits: Third-party security assessments and penetration testing
• Incident response: Documented breach notification procedures

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence, including the United States. We ensure adequate protection through:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Adequacy decisions for countries with equivalent data protection laws
• Appropriate safeguards as required by GDPR Article 46

9. Children’s Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will delete it promptly.

10. Third-Party Links

The Service may contain links to third-party websites (e.g., CRM systems, payment processors). We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any information.

11. California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

• Know what personal information we collect, use, and disclose
• Request deletion of your personal information
• Opt-out of the sale of personal information (we do not sell personal information)
• Non-discrimination for exercising your privacy rights

To exercise these rights, contact us at privacy@claire.trade.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on this page with a new “Last Updated” date
• Sending an email notification to your registered email address
• Displaying a prominent notice on the Service

Continued use of the Service after changes constitute acceptance of the updated Privacy Policy.

13. Contact Us

This Privacy Policy is effective as of October 20, 2025 and applies to all users of the CLAIRE platform and website.